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Smart Search and Virtual Assistant are two interrelated mechanisms which work together.

When you make a new search, FindHS.Codes tries to match your query phrase with the thousands of pre-defined HS Code class definitions designated by FindHS.Codes experts. If the system finds a suitable match, it displays the result as Smart Search result. For instance, let’s say that you’re looking for HS code of mobile phones. In that case you may search for any of the following phrases ending up with the same result which leads you to the HS Code for mobile phones:

  • mobile phone
  • smart phone
  • cell phone
  • cellular phone devices

Smart Search mechanism employs Artificial Intelligence methods which remarkably understands that all above phrases refer to the same product.

After the Smart Search mechanism, the Virtual Assistant takes over the process. The Virtual Assistant, which also employs Artificial Intelligence methods, processes the results derived from the smart search and assist/guide the user for the most suitable HS Code is to be found. As another example, let’s assume you’re searching for “cotton coat” HS Code. You may either search “cotton coat” or “coat made of cotton”, the smart search would come up with the same result. The Virtual Assistant starts guiding you afterwards. The mechanism first asks you whether the "cotton coat" is knitted/crocheted or not:

If your "cotton coat" is knitted/crocheted coat you need to select the first option (or the second option if it is neither knitted nor crocheted). Then the Virtual Assistant wants you to make another important selection: Whether the cotton coat is for babies or for adults.

The Virtual Assistant assists/guides you as explained above until you find the best suitable HS code for your product.

Artificial intelligence methods used within the Smart Search and Virtual Assistant mechanisms, allow users to search for more specific phrases. For instance, if the user searches for “knitted cotton coat for men” instead of “cotton coat”, the system would not want you to make any selection because it smartly knows that all required information is supplied by user. Hence, it presents the user with required HS Code, as shown below:

The Smart Search and Virtual Assistant mechanism, combined together, is the most powerful tool which helps users to easily find the correct HS Code.

You may try above queries to see how the system works in reality:

In addition to facilitating searching, the Smart Search and Virtual Assistant mechanism comes with another remarkable feature: The mechanism provides users with "Supplementary information" and "See also" information. Following screen shot depicts an example which shows “microwave ovens” user query results.

By employing the Smart Search and Virtual Assistant mechanism, FindHS.Codes system evolves into an encyclopedia like reference system for HS Codes and Harmonized Tariff Schedule.

Currently, FindHs.Codes experts pre-defined HS Code class definitions for the following HS Code Chapters:

You may try the following samples to see how the system works in reality:

Search Terms Smart Search and Virtual Assistant Results
If you try the first sample, the system will ask you to make a selection regarding the type of the microwave oven in question.

Second and third samples will lead you desired results as they contain all required information.
In sample 1, the virtual assistant will first ask the motor/engine type, then ask more questions (such as cylinder capacity).

Since the motor/engine type is specified in samples 2 and 3, the virtual assistant will skip that question.
The first example is the most generic of these group. Since the jacket’s material (i.e. textile jacket or leather jacket, etc.) and for whom that jacket is for (i.e. whether it is for men or women, or even for babies) are unknown, the user is guided by the virtual assistant to make necessary selection.

The second sample contains the material (i.e. cotton) but it does not contain other related information (whether it is for babies, men or women, and also whether the t-shirt is crocheted/knitted or not)

Since the third sample contains more specific information, the system will display the result without asking any question.

Although it does not contain specific information, the system will not ask any question in the fourth example, since the virtual assistant smartly knows the brassiere is a textile product worn by women.